Service Technician
Agren, Maine’s largest appliance and mattress retailer, is searching for a Service Technician.
Come join a dynamic team in our Auburn and Soco location and experience an excellent work environment, top-notch pay and generous benefits.
Customer service is Agren’s top priority, and our Service team is the largest in Maine. Service technicians are an important part of our customer experience, traveling to customer’s homes and resolving service issues with their appliances.
This position is full time.
Starting pay for this position is $22-$35 per hour depending on qualifications, which is higher than the state average for like positions.
Agren’s benefit package is one of the best around, with generous 401K matching, health insurance participation, vacation pay and many other benefits.
Location: Central & Southern Maine
Position Reports to: Service Manager
Job Purpose Summary: Service Products Sold by Agren– Provide Exemplary Customer Service
Key Responsibilities and Accountabilities:
- Install appliances per manufacturer’s specifications
- Troubleshoot, diagnosis, and repair underperforming appliances
- Communicate with customer any issues, what it will take to resolve, and how much it will cost
- Instruct customer on proper use and maintenance of their appliance
- Collecting payment when services are rendered
- Resolve customer issues/concerns – escalate unresolved issues to Service Manager
- Be respectful of customer’s property to avoid incurring damage
- Maintain company vehicle and equipment
- Conduct all transactions professionally as a representative of Agren Appliance
Physical Requirements:
- Frequently moves appliances weighing, floor to waist > 125 lbs.
- Frequently lifts objects waist to overhead > 50 lbs.
- Frequently push/pulls 50-100 lbs.
- Frequent gripping of up to 75 lbs.
- Frequent forward bending, deep-knee bending, kneeling, twisting
- Operate a company vehicle
- The person in this position frequently communicates with customers and other employees
- Frequently exposed to changing weather conditions
Job Type: Full-time
Delivery Specialist
Agren Appliance is looking for motivated, reliable Delivery Specialists!
Starting Pay for this position is $20.00 an hour with a path for career development that works you up to $27.00 an hour.
(Candidates with a DOT Card Automatically qualify for $1.00 more an hour)
Qualified candidates will have a can-do attitude, be over 21 years of age, have heavy lifting experience, enjoy working in a team environment and have a clean driving record. The rest we can train you on!
Key Responsibilities and Accountabilities:
- Deliver customers’ orders, on time, without damage to product or customer’s property
- Strong attention to detail, organization
- Conduct all transactions professionally as a representative of Agren Appliance – exhibit excellent communication skills with customers
- Resolve customer issues, escalating to warehouse manager as needed
- Adhere to all safety rules and regulations, as well as dedicated use of safety equipment
- Observe all traffic laws, safe driving practices
- Maintain company vehicle and equipment
- Keen attention to punctuality to ensure timely deliveries
- Assist in keeping warehouse clean and organized
- Participate in other projects, around the company, as needed
- Must work as a team with other delivery personnel and employees throughout the company
Physical Requirements:
- Frequently moves appliances weighing, floor to waist > 200 lbs.
- Frequently lifts objects waist to overhead > 50 lbs.
- Frequently push/pulls 50-200 lbs.
- Frequent gripping of up to 75 lbs.
- Frequent forward bending, deep knee bending, kneeling, twisting
- Operate a company vehicle
- The person in this position frequently communicates with customers and other employees
- Frequently exposed to changing weather conditions
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Customer Service Representative
Position: Customer Service Representative – Non-exempt
Position Reports to: Customer Service Manager
Starting Pay: $23.00 per hour
Job Purpose Summary: To provide an exemplary experience for our customers with service scheduling needs as well as all facets of the service department. All customer Service Representatives must be career-minded professionals that demonstrate and execute duties at a high level of accuracy and excellence.
Key Responsibilities and Accountabilities:
- Schedule customers for service needs. Including rescheduling, keeping a quota of invoices produced daily vs how many customers have been scheduled.
- Use mapping technology for all calls. (Microsoft office/Google Maps/Package AI)
- Communicate all pricing, collect payments, review warranty information.
- Assist customer service manager, supervisors, installation, and delivery teams as well as sales teams with customers with specific service requests.
- Maintain several platforms consistently throughout the day.
- Maintain organization and be detail oriented while setting a high-level work pace.
- Maintains a calm and collected demeanor while interacting and researching resolutions to difficult situations with each of your customers.
- Sustains a high call volume with a daily percentage rate of 70% or higher all for calls answered.
- Works as a team and is respectful of others. Assists co-workers as able and is professional and respectful of others time.
- Maintains an excellent attendance record.
Physical Requirements:
- Must be able to remain in a stationary position 50%
- Occasionally move about office at times.
- Constantly operates a computer and other office productivity machinery.At times may move office supplies and equipment weighing 10-15 lbs.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Warehouse Associate
Position: Warehouse Associate – Non-exempt
Position Reports to: Warehouse Manager
Job Purpose Summary: Ensure proper receiving, loading and unloading of appliances and furniture from Manufacturers – Exemplary Customer Service
Key Responsibilities and Accountabilities:
- Pick customer’s orders, on time, without damage to product
- Strong attention to detail, organization
- Adhere to all safety rules and regulations, as well as dedicated use of safety equipment
- Observe all traffic laws, safe driving practices (driving to multiple warehouses)
- Maintain company vehicle and equipment
- Assist Shift supervisor with loading customers appliances during customer pick ups
- Assist in keeping warehouse clean and organized
- Participate in other projects, around the company, as needed
- Must work as a team with other warehouse personnel and employees throughout the company
Physical Requirements:
- Frequently moves appliances weighing, floor to waist > 200 lbs.
- Frequently lifts objects waist to overhead > 50 lbs.
- Frequently push/pulls 50-200 lbs.
- Frequent gripping of up to 75 lbs.
- Frequent forward bending, deep-knee bending, kneeling, twisting
- Operate a company vehicle
- The person in this position occasionally communicates with customers and frequently communicates with other employees
- Occasionally exposed to changing weather conditions
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Sales Associate
Position: Sales – Non-exempt
Position Reports to: Store Manager
Job Purpose Summary: Representative of Agren’s Products-Exemplary Customer Service.
Key Responsibilities and Accountabilities:
- Customer service – assist customers in purchasing decisions, answer questions, find solutions to their concerns, process credit applications, process returns and refunds
- Stay up-to-date on products, availability, function, pricing, and rebates offered
- Educate customers on warranty program
- Follow-through on customer orders – ensure timely delivery
- Monitor salesfloor inventory
- Set up floor models
- Provide specs to contractors and customers
- Opening and closing of retail store operations
- Ensure pricing integrity with timely prices changes
- Assist in maintaining a clean and organized workstation and salesfloor
- Communicate through various methods-telephone, email, in-person
- Position requires excellent attendance and punctuality to ensure great customer service
- Must work as part of a team, assisting other salespeople, as well as other departments, thereby ensuring a great experience for our customers
Physical Requirements:
- Must be able to remain in a stationary position 30%
- Frequently move about to assist customers, assess inventory
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
- The person in this position frequently communicates with customers and other employees
- Occasionally moves appliances, office supplies, and equipment, with assistance if needed, weighing as much as 250 lbs.
- Occasional bending, kneeling, twisting, gripping
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
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