Service Technician
Agren, Maine’s largest appliance and mattress retailer, is searching for a Service Technician.
Come join a dynamic team in our Auburn and Soco location and experience an excellent work environment, top-notch pay and generous benefits.
Customer service is Agren’s top priority, and our Service team is the largest in Maine. Service technicians are an important part of our customer experience, traveling to customer’s homes and resolving service issues with their appliances.
This position is full time.
Starting pay for this position is $22-$35 per hour depending on qualifications, which is higher than the state average for like positions.
Agren’s benefit package is one of the best around, with generous 401K matching, health insurance participation, vacation pay and many other benefits.
Location: Central & Southern Maine
Position Reports to: Service Manager
Job Purpose Summary: Service Products Sold by Agren– Provide Exemplary Customer Service
Key Responsibilities and Accountabilities:
- Install appliances per manufacturer’s specifications
- Troubleshoot, diagnosis, and repair underperforming appliances
- Communicate with customer any issues, what it will take to resolve, and how much it will cost
- Instruct customer on proper use and maintenance of their appliance
- Collecting payment when services are rendered
- Resolve customer issues/concerns – escalate unresolved issues to Service Manager
- Be respectful of customer’s property to avoid incurring damage
- Maintain company vehicle and equipment
- Conduct all transactions professionally as a representative of Agren Appliance
Physical Requirements:
- Frequently moves appliances weighing, floor to waist > 125 lbs.
- Frequently lifts objects waist to overhead > 50 lbs.
- Frequently push/pulls 50-100 lbs.
- Frequent gripping of up to 75 lbs.
- Frequent forward bending, deep-knee bending, kneeling, twisting
- Operate a company vehicle
- The person in this position frequently communicates with customers and other employees
- Frequently exposed to changing weather conditions
Job Type: Full-time
Delivery Specialist
Agren Appliance is looking for motivated, reliable Delivery Specialists!
Starting Pay for this position is $20.00 an hour with a path for career development that works you up to $27.00 an hour.
(Candidates with a DOT Card Automatically qualify for $1.00 more an hour)
Qualified candidates will have a can-do attitude, be over 21 years of age, have heavy lifting experience, enjoy working in a team environment and have a clean driving record. The rest we can train you on!
Key Responsibilities and Accountabilities:
- Deliver customers’ orders, on time, without damage to product or customer’s property
- Strong attention to detail, organization
- Conduct all transactions professionally as a representative of Agren Appliance – exhibit excellent communication skills with customers
- Resolve customer issues, escalating to warehouse manager as needed
- Adhere to all safety rules and regulations, as well as dedicated use of safety equipment
- Observe all traffic laws, safe driving practices
- Maintain company vehicle and equipment
- Keen attention to punctuality to ensure timely deliveries
- Assist in keeping warehouse clean and organized
- Participate in other projects, around the company, as needed
- Must work as a team with other delivery personnel and employees throughout the company
Physical Requirements:
- Frequently moves appliances weighing, floor to waist > 200 lbs.
- Frequently lifts objects waist to overhead > 50 lbs.
- Frequently push/pulls 50-200 lbs.
- Frequent gripping of up to 75 lbs.
- Frequent forward bending, deep knee bending, kneeling, twisting
- Operate a company vehicle
- The person in this position frequently communicates with customers and other employees
- Frequently exposed to changing weather conditions
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.